Thursday, February 10, 2011

VMware View Client Fails to Connect

If you just recently installed Microsoft Windows Updates on your Windows 7 machine, you'll soon discover that two of them broke the VMware View Client 4.5.

VMware recommends in their KB Article that you update to the latest patch of the View Client (the latest patch available on their website is Build 353760), or uninstall the two offending MS Updates (KB2482017 & KB2467023).

Essentially the two patches are to fix holes in Internet Explorer and to address issues that occur when the system binaries are unloaded and loaded. Installing either of these updates will break the VMware View Client so that it will not connect to the View Connection Server. The behavior I experienced was that it appeared as if the VMware View Client locked up after I clicked on Connect.

To fix it, simply download the patch, install, and your back in the game.

Here's the text of the VMware KB Article for your convinience:

Unable to connect from the View Client on Windows 7 to the View Connection Server after installing the patch in Microsoft Knowledge Base article 2482017 or 2467023


  • Unable to connect from the View Client on Windows 7  to the View Connection Server
  • Connecting the View Client on Windows 7 to the View Connection Server fails
  • You have installed one or both these Microsoft patches 2482017 or 2467023


This issue occurs when you have installed one of these Microsoft patches, 2482017 or 2467023.
If you have already installed these patches, you can install VMware View Client (build 353760) or uninstall the Microsoft patches.
If you have not installed these patches, delay the installation of the Microsoft patches until you have installed VMware View Client (build 353760).
VMware View Client build 353760 has been tested on: 
  • Windows 7 Enterprise 32 bit +  Internet Explorer 8
  • Windows 7 Enterprise 64 bit +  Internet Explorer 8
  • Windows 7 Home 32 bit +  Internet Explorer 8 
The View Client patch can be downloaded from here. Enter your credentials, accept the EULA and download the appropriate file:
  • If you are using Windows 7 32-bit, use VMware-viewclient-4.5.0-353760.exe.
  • If you are using Windows 7 64-bit, use VMware-viewclient-x86_64-4.5.0-353760.exe.
Note: If you are using View Client 4.0.x and are experiencing this issue, you can install the appropriate View Client 4.5 for your environment.
Disclaimer: Using Windows 7 with a View Client 4.0.x is not supported, so this information is provided as is, and without testing.
To apply this patch 
  1. Click Start > Settings > Control Panel > Add or Remove Programs.
  2. Choose the previously installed VMware View Client and click Remove.
  3. Navigate to where you downloaded VMware-viewclient-xxx-4.5.0-353760.exe and run the executable file.
  4. Follow the installation installation wizard to complete installation.
  5. Reboot the computer.
Note: VMware View Clients with build number 353760 or later are not affected by this issue.

Dustin Shaw

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